Frequently Asked Questions
FAQ Topics
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Q |
How do I order?
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A |
Check for the item you need to buy from us from the list and add the product to the cart.
Choose your preferred shipping method, payment option and fill your personal details. And finally wait for the confirmation mail. |
Q |
How can I track my order?
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After the confirmation of your order, you will receive the mail containing order number, tracking number and other products details. To track order you need to provide order number to our customer care executive. They will provide information about the location. |
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How can I pay for my order?
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There are 2 payment options:
1. E-Check
2. Western union
E-Check is only for U.S customers while Western union is for all other customers. In Western union, you need to provide us the 10 digit MTCN number. |
Q |
What are your shipping charges and which shipping company you use to ship orders?
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We follow 3 options of shipping:
Overnight service will cost flat $150.
Express service cost flat $100.
Normal cost flat $25. |
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Do you ship internationally?
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Yes, we ship globally, almost too every part of the world. One can enjoy our products from anywhere and anytime. |
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Do I need prescription to place order on your site?
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If you order any prescribed medication then we would need a prescription. But in case of non-prescribed medications, prescription is not required from customer. |
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Can I alter my delivery address?
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Yes you can change the deliver address within 24 hours from the time you place an order. If we had dispatched your products, you cannot alter your address |
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What if I do not received the product on the given date?
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We never compromise with our customer service and want them to be satisfied from our service. We deliver all our order as per the promise date but in case you have not received your order within the given time, then there can be a problem related to weather condition. In case of such delay, we will inform our customer in advance. |
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If I was not available at the delivery time?
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If you have not received your order, then check your mailbox for the parcel or any notice. If still you have not found your parcel there then visit to the local delivery company’s office and collect your product. |
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What if I want to return my product?
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We are sorry; we do not accept returns on commercial products. Prescriptions are made to individual needs according to your physician specifications. You may request for smaller quantities of prescriptions until you are sure that the medication suits you. |
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How can I cancel my order?
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Customer can cancel their order only if the product has been dispatched from our end. But if the order is already dispatched, you cannot cancel it. |
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Q |
What are Generic drugs?
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Generic drugs are identical to branded drugs. A generic drug contains the same ingredients as the brand pills and is identified by its chemical. Generics are considered equivalent to the brand name with respect to its pharmacokinetic and pharmacodynamic properties. It contain same amount of dose, safety, efficacy, strength, route of administration and intended use. |
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How do you manufacture drugs?
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All our medications are FDA approved and cleared the guideline of regulatory bodies. All pharmaceutical companies pass regular inspections by the regulatory bodies. |
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Do you market branded medications or generic medication?
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We are the supplier of both branded and generic medications. But branded medications are available only on the customer personal request. |
Q |
What I need to do if my package is tampered?
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If you are delivered with tampered package, you can send us the evidence of tampered products by mailing us the photographs on our mail. We will re-ship your order once we receive the evidence. |
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Are all these medications are safe to use?
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Medications that you purchase from our site are safe and effective and had cleared all the guidelines of FDA. The prescription medications are developed from world-class and well-recognized pharmaceutical companies. All these medications are manufactured under the government law, packed in sealed blister packs and untouched by human hands. |